You can now pay by phone 24/7 at 478-825-7703 or use our phone app CLICK HERE                         SCAM ALERT!!!    Scammers are contacting customers asking for payment on past-due bills. We will never call you and ask for a payment over the phone.                           You may qualify for Bill Payment Assistance. Call 478.922.4464 or 478.825.6025.
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In an emergency call 911

To report an outage:
During Business Hours:
478-825-7701

After Business Hours:
478-825-5482

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ATTENTION: To set up a new online account, you will need your new account number and the last amount paid to your account.


INSTRUCTIONS TO SETUP YOUR NEW ONLINE BILL PAY ACCOUNT

  1. At the top of this page click on the blue button labeled
    "CLICK HERE TO PAY YOUR BILL"
  2. At the top right-hand corner of the screen click on the Register button.
  3. Fill in your information and click the Create Member button. you will receive an email with a link that you need to click on to confirm your email address. The email will come from noreply@municipalonlinepayments.com When you click on the link, it will take you to https://www.municipalonlinepayments.com/fortvalleyutilitycommissionga
  4. Login with the email address and password you used to create the account.
  5. Click on any of the 3 links labeled Utility Billing
  6. Click Add an Account. Type in your NEW account number, the last payment amount made on your account, and click Add Account. If you don’t know either of these you can call customer service at 478-825-7701.
  7. Your account is now set up to pay your bill online. You can also schedule a payment or enroll in Auto Pay.

READ THE INFORMATION BELOW BEFORE MAKING A PAYMENT

  • Click here for a list of places where you can pay your bill in person
  • Your transaction must be completed prior to 6PM (EST) on the due date stated on your bill or a late fee will be assessed on the next bill.
  • If the account is currently cut-off due to non-payment and you pay on-line after normal business hours, the account will not be reconnected until the next business day.
  • An online payments fee will be charged to your credit card or bank statement of $1.50. It will show as a separate charge from your payment.
CLICK HERE TO PAY YOUR BILL

 

 

Departments

Finance & Billing

The Department of Finance & Billing is responsible for collecting utility service payments and providing billing-related customer service. 

Finance & Billing

Stephanie Hall Director of Financial Services Ext. 245 shall@fvutil.com
Karina Ceballos Staff Accountant Ext. 226 kceballos@fvutil.com
Lindsey Wilson Billing Coordinator Ext. 223 lwilson@fvutil.com
Alvin Wallace Warehouse Specialist Ext. 227 awallace@fvutil.com