We have had reports today, Sept 30th 2015, that a scammer is calling Fort Valley Utility Commission customers demanding payment for late bills. FVUC employees do not contact customers by phone, demanding payment to avoid interruption of service. We do have an automated system that will call and remind you if your bill is late. If you receive one of these calls, please do not give out any personal information. You may report it to us at 478-825-7701, option #3.
Tired of High Bills … Try the 12-Month Average Plan
When temperatures drop, our heaters work harder to maintain the temperature we select. The same occurs in the summer when the air conditioner constantly runs to keep us cool. In both instances, utility bills tend to be higher than when temperatures are milder.
If you are tired of high bills in the summer and winter, you may want to consider signing up for the 12-month average payment plan. Once you sign up for the 12-month average plan your payment will be calculated by taking the current month’s actual charges (including taxes) plus the actual charges for the 11 preceding months, then dividing by 12 to calculate the 12-month average. This average will be the amount due and will vary slightly from month to month.
To qualify for the plan, you must have resided at your current residence for at least one year so the system can calculate the 12-month average payment. In addition, the account must have a zero balance and have a good payment history (no late fee or returned check fee for the previous 6 months). When you move or final the account, you will be responsible for any balance due if applicable. The Fort Valley Utility Commission reserves the right to periodically audit the 12-month average plan accounts and request payment due if the account is building an arrears.
Call Customer Service at 825-7701, option 3 if you would like more information on this plan.